{"id":5366,"date":"2025-11-20T12:01:57","date_gmt":"2025-11-20T11:01:57","guid":{"rendered":"https:\/\/socsluzbymc12.cz\/?page_id=5366"},"modified":"2025-11-20T13:50:41","modified_gmt":"2025-11-20T12:50:41","slug":"stiznosti","status":"publish","type":"page","link":"https:\/\/socsluzbymc12.cz\/?page_id=5366","title":{"rendered":"St\u00ed\u017enosti"},"content":{"rendered":"\n \n
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\n Informace o pod\u00e1v\u00e1n\u00ed st\u00ed\u017enost\u00ed na soci\u00e1ln\u00ed slu\u017eby<\/span>\n
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V souladu se z\u00e1konem \u010d. 108\/2006 Sb., o soci\u00e1ln\u00edch slu\u017eb\u00e1ch, m\u00e1 ka\u017ed\u00fd klient soci\u00e1ln\u00ed slu\u017eby pr\u00e1vo vyj\u00e1d\u0159it nespokojenost se zp\u016fsobem nebo kvalitou poskytov\u00e1n\u00ed slu\u017eby. Pod\u00e1n\u00ed st\u00ed\u017enosti je legitimn\u00edm n\u00e1strojem, jak upozornit na mo\u017en\u00e9 nedostatky a p\u0159isp\u011bt ke zlep\u0161en\u00ed kvality poskytovan\u00e9 p\u00e9\u010de.
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\n KDO MU\u017dE ST\u00cd\u017dNOST PODAT?<\/span>\n
\u2022\tKlient soci\u00e1ln\u00ed slu\u017eby
\u2022\tZ\u00e1konn\u00fd z\u00e1stupce, opatrovn\u00edk, podp\u016frce
\u2022\tOsoba bl\u00edzk\u00e1, pokud klient nem\u016f\u017ee podat st\u00ed\u017enost
\u2022\tZmocn\u011bnec
\u2022\t\u010clen dom\u00e1cnosti, pokud zastupuje klienta dle ob\u010dansk\u00e9ho z\u00e1kon\u00edku
\u2022\tZam\u011bstnanec za\u0159\u00edzen\u00ed
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St\u00ed\u017enost lze podat do jednoho roku (12 m\u011bs\u00edc\u016f) ode dne, kdy skute\u010dnost, na kterou si st\u011b\u017eovatel st\u011b\u017euje, nastala.
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\n CO MU\u017dE B\u00ddT P\u0158EDM\u011aTEM ST\u00cd\u017dNOSTI?<\/span>\n
St\u00ed\u017enost\u00ed se rozum\u00ed vyj\u00e1d\u0159en\u00ed nespokojenosti nap\u0159.:
\u2022\t s kvalitou poskytovan\u00fdch slu\u017eeb
\u2022\ts jedn\u00e1n\u00edm pracovn\u00edk\u016f slu\u017eby
\u2022\ts podm\u00ednkami pobytu, kvalitou stravy
\u2022\ts rozhodnut\u00edm nebo postupem slu\u017eby p\u0159i \u0159e\u0161en\u00ed jeho nep\u0159\u00edzniv\u00e9 soci\u00e1ln\u00ed situace
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\n JAK JE MO\u017dN\u00c9 ST\u00cd\u017dNOST PODAT?<\/span>\n
\u2022\t P\u00edsemn\u011b (osobn\u011b, po\u0161tou, e-mailem)
\u2022\t\u00dastn\u011b zam\u011bstnanci nebo veden\u00ed slu\u017eby, organizace
\u2022\tProst\u0159ednictv\u00edm schr\u00e1nky d\u016fv\u011bry\/ schr\u00e1nky um\u00edst\u011bn\u00e9 v s\u00eddle slu\u017eby
\u2022\tAnonymn\u011b
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\n TELEFONN\u00cd \u010c\u00cdSLA PRO \u00daSTN\u00cd POD\u00c1N\u00cd:<\/span>\n
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\n Pe\u010dovatelsk\u00e1 slu\u017eba + azylov\u00e9 domy<\/span>\n
tel.: 241470055 (soci\u00e1ln\u00ed pracovnice)
tel.: 241713575, 606835577 (\u0159editelstv\u00ed)
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\n Odleh\u010dovac\u00ed slu\u017eby
\n <\/span>tel.: 241471554 (vedouc\u00ed slu\u017eby, soci\u00e1ln\u00ed pracovnice),
tel.: 241713575, 606835577 (\u0159editelstv\u00ed)
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\n ADRESY PRO DORU\u010cEN\u00cd ST\u00cd\u017dNOST\u00cd
\n <\/span>Odleh\u010dovac\u00ed slu\u017eby: Soci\u00e1ln\u011b o\u0161et\u0159ovatelsk\u00e9 centrum, Z\u00e1rubova 971, 140 00 Praha 4
Pe\u010dovatelsk\u00e1 slu\u017eba a azylov\u00e9 domy: Olbramovick\u00e1 703, 142 00 Praha 4
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\u0158editelstv\u00ed organizace: Soci\u00e1ln\u00ed slu\u017eby m\u011bstsk\u00e9 \u010d\u00e1sti Praha 12, p\u0159\u00edsp\u011bvkov\u00e1 organizace, Olbramovick\u00e1 703, 142 00 Praha 4
\u0158editel organizace: Ing. Ji\u0159\u00ed Slepi\u010dka, tel: 606 078 648
e-mail: ssmc12@centrum.cz
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\n JAK\u00dd JE POSTUP ORGANIZACE P\u0158I VY\u0158IZOV\u00c1N\u00cd ST\u00cd\u017dNOST\u00cd
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\n P\u0159ijet\u00ed st\u00ed\u017enosti:<\/span> St\u00ed\u017enost je zaevidov\u00e1na a je j\u00ed p\u0159id\u011blen odpov\u011bdn\u00fd pracovn\u00edk.
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\n Pro\u0161et\u0159en\u00ed:<\/span> St\u00ed\u017enost je objektivn\u011b pro\u0161et\u0159ena bez odkladu, obvykle do 30 dn\u016f. Lh\u016ftu lze v od\u016fvodn\u011bn\u00fdch p\u0159\u00edpadech prodlou\u017eit o dal\u0161\u00edch 30 dn\u016f, av\u0161ak v\u017edy o tomto mus\u00ed b\u00fdt st\u011b\u017eovatel vyrozum\u011bn.
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\n Vyrozum\u011bn\u00ed st\u011b\u017eovatele:<\/span> O v\u00fdsledku \u0161et\u0159en\u00ed je st\u011b\u017eovatel p\u00edsemn\u011b informov\u00e1n, pokud uvedl kontaktn\u00ed \u00fadaje.
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\n Mo\u017enost dal\u0161\u00edho pod\u00e1n\u00ed:<\/span> Pokud st\u011b\u017eovatel nesouhlas\u00ed se zp\u016fsobem vy\u0159\u00edzen\u00ed, m\u016f\u017ee podat odvol\u00e1n\u00ed. 
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V p\u0159\u00edpad\u011b nesouhlasu s vy\u0159\u00edzen\u00edm st\u00ed\u017enosti \u010di nebyla-li st\u00ed\u017enost vy\u0159\u00edzena ve stanoven\u00e9 lh\u016ft\u011b, m\u016f\u017ee se st\u011b\u017eovatel obr\u00e1tit p\u0159\u00edmo na Ministerstvo pr\u00e1ce a soci\u00e1ln\u00edch v\u011bc\u00ed, a to ve lh\u016ft\u011b 60 dn\u016f ode dne doru\u010den\u00ed informace o zp\u016fsobu vy\u0159\u00edzen\u00ed st\u00ed\u017enosti nebo od uplynut\u00ed stanoven\u00e9 lh\u016fty a po\u017e\u00e1dat ministerstvo o prov\u011b\u0159en\u00ed vy\u0159\u00edzen\u00ed t\u00e9to st\u00ed\u017enosti; v \u017e\u00e1dosti st\u011b\u017eovatel uvede d\u016fvod, pro\u010d \u017e\u00e1d\u00e1 o prov\u011b\u0159en\u00ed vy\u0159\u00edzen\u00ed st\u00ed\u017enosti.
KONTAKTY PRO POD\u00c1N\u00cd ODVOL\u00c1N\u00cd
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\n Z\u0159izovatel:
\n <\/span>M\u011bstsk\u00e1 \u010d\u00e1st Praha 12
Gener\u00e1la \u0160i\u0161ky 2375\/6, 143 00 Praha 4
e- mail: podatelna@praha12.cz
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\n Ve\u0159ejn\u00fd ochr\u00e1nce pr\u00e1v
\n <\/span>\u00dadoln\u00ed 39
602 00 Brno
tel. \u010d: 542 542 888
e-mail: podatelna@ochrance.cz
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\n MPSV
\n <\/span>Na Po\u0159\u00ed\u010dn\u00edm pr\u00e1vu 1\/376, 128 00 Praha 2
e- mail: posta@mpsv.cz
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\n \u010cesk\u00fd helsinsk\u00fd v\u00fdbor
\n <\/span>\u0160tefanikova 216\/21, 150 00 Praha 5
e-mail: info@helcom.cz
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\n OCHRANA ST\u011a\u017dOVATEL\u016e<\/span>\n
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\u2022\tKa\u017ed\u00e1 st\u00ed\u017enost je \u0159e\u0161ena d\u016fstojn\u011b, nestrann\u011b, d\u016fv\u011brn\u011b a s respektem k ochran\u011b osobn\u00edch \u00fadaj\u016f.
\u2022\tPod\u00e1n\u00ed st\u00ed\u017enosti V\u00e1m nem\u016f\u017ee zp\u016fsobit \u017e\u00e1dnou \u00fajmu. St\u011b\u017eovatel nen\u00ed nijak sankcionov\u00e1n za pod\u00e1n\u00ed st\u00ed\u017enosti.
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\n \n Va\u0161e pr\u00e1va jsou d\u016fle\u017eit\u00e1. Chceme, abyste se v na\u0161ich slu\u017eb\u00e1ch c\u00edtili dob\u0159e.<\/span>\n
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\n <\/p>\n <\/div>\n <\/section>\n \n \n \n \n","protected":false},"excerpt":{"rendered":"

Informace o pod\u00e1v\u00e1n\u00ed st\u00ed\u017enost\u00ed na soci\u00e1ln\u00ed slu\u017eby V souladu se z\u00e1konem \u010d. 108\/2006 Sb., o soci\u00e1ln\u00edch slu\u017eb\u00e1ch, m\u00e1 ka\u017ed\u00fd klient soci\u00e1ln\u00ed slu\u017eby pr\u00e1vo vyj\u00e1d\u0159it nespokojenost se zp\u016fsobem nebo kvalitou poskytov\u00e1n\u00ed slu\u017eby. Pod\u00e1n\u00ed st\u00ed\u017enosti je legitimn\u00edm n\u00e1strojem, jak upozornit na mo\u017en\u00e9 nedostatky a p\u0159isp\u011bt ke zlep\u0161en\u00ed kvality poskytovan\u00e9 p\u00e9\u010de. KDO MU\u017dE ST\u00cd\u017dNOST PODAT? \u2022 Klient soci\u00e1ln\u00ed … Continue reading „St\u00ed\u017enosti“<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5366","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/socsluzbymc12.cz\/index.php?rest_route=\/wp\/v2\/pages\/5366","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/socsluzbymc12.cz\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/socsluzbymc12.cz\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/socsluzbymc12.cz\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/socsluzbymc12.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=5366"}],"version-history":[{"count":5,"href":"https:\/\/socsluzbymc12.cz\/index.php?rest_route=\/wp\/v2\/pages\/5366\/revisions"}],"predecessor-version":[{"id":5415,"href":"https:\/\/socsluzbymc12.cz\/index.php?rest_route=\/wp\/v2\/pages\/5366\/revisions\/5415"}],"wp:attachment":[{"href":"https:\/\/socsluzbymc12.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=5366"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}